Illusion Unlimited Salons Business Policies

Cancellations & Missed Appointments
At Illusion Unlimited Salon we strive to ensure the utmost positive and enjoyable experience for our guests and team members.  Our team understands that sometimes there are unavoidable circumstances that can conflict with your scheduled appointment causing necessary adjustments; therefore we respectfully request at least 24 hours notice for cancellations and rescheduling.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time as well as other guests on our waiting list miss the opportunity to receive services.  This is our service providers’ way of making a living.

As a courtesy to our guests and team members appointments are confirmed 48 hours in advanced via text/ email because we know how easily it is to forgot an appointment you booked months ago.  Any cancellation made after the 24 hour required cancellation period will be subjected to a 50% charge of your service fee.  No-show or missed appointments with no courtesy call are subject to a charge in the full amount of the service.

*Please note:  When you receive your text/ email reminder you are required to reply “Yes” to confirm.  However, if you are unable to make your scheduled appointment, we ask that you call the salon directly to cancel or reschedule for another date.

*Please note:  No-show or missed appointments may require a deposit to schedule a new appointment or may require you to book same-day appointments.

*Please note:  If you are over 10 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made.

Appointment Deposits
A deposit of $100 is required to reserve appointments that are 2 hours or longer (Ex. smoothing services, corrective color, balayage, etc.).   This deposit will be held and used toward services on the day of your appointment.  Any cancelations or rescheduling of your appointment requires a 24 hour notice to receive a full deposit refund.

– Less than 24 hours notice will result in 50% of your deposit forfeited.
– No-show or missed appointments will result in 100% of your deposit forfeited and a new deposit will be required to reschedule an appointment.

*Please note:  Hair extensions require a 50% non-returnable deposit due at the time of your consultation.

Return Policy
    Services – Illusion Unlimited Salon does not issue refunds on salon services.  However, we strive to give the utmost satisfaction to our guests and if you are not satisfied with the quality of work performed, we will make every effort to ensure we rectify the situation.  Should you have any questions or concerns, please contact our salon coordinators within 7 days so we may address these concerns in a timely fashion.

    Salon Products – Illusion Unlimited Salon stands behind all of our salon products. Our team strives to recommend the best products to help you maintain your hair health and style. Should you feel less than 100% satisfied please return your items within 30 days and we will be happy to offer you an exchange or a full refund. All return products must contain more than three fourths of the original product and be in their original packaging. Seasonal or clearance items are final sale. Appliances are guaranteed through the manufacturer.

Warranties
All hard goods (styling appliances) have a warranty from the manufacturer, which must be filled out and sent to that manufacturer. Refer to that manufacturer in the event of product failure once the product has been registered and placed in service.

Shipping
Every effort is made to ship your order within two business days of receipt of order, unless you suggest otherwise. We suggest you allow four to five business days during the peak gift giving seasons of Valentine’s Day, Easter, Mother’s Day, Father’s Day, Thanksgiving, and Christmas. All Gift Certificates will be sent USPS Mail.

Order Accuracy
Illusion Unlimited Salons are not liable for customer errors that result in over or under ordering of a product. During the checkout process, you are provided with a total quantity and cost of the order prior to the order being submitted. You have the option to add or remove items, or reduce or increase the quantity ordered.

Privacy Policy
Our web site is a secured web site, so be assured your personal information will be held confidential. We use security measures to protect against the misuse and alteration of data used by our system. All information submitted on this web site becomes the property of Illusion Unlimited Salons. Contest entrees may be used for promotional purposes without written consent.

Email Privacy
Our email privacy policy was created assure you of our commitment to your privacy and the protection of your personal information.

No Disclosure
We will never share or sell individual personal information with anyone without your prior authorization or unless ordered by a court of law. Personal information submitted to us is only used for purposes of contacting you or sending you emails based on your request for information.

Why would you receive an email from Illusion Unlimited Salons?
If you receiving emails from us, your email address is either listed with us as someone who has shared this address for the purpose of receiving information, or you have registered, purchased from us, or have an existing relationship with us. We demonstrate our respect by limiting the frequency of our emails.

How can you stop receiving email from Illusion Unlimited Salons?
To promptly be removed from our email list, simply select the “Unsubscribe” link at the bottom of the email and follow the instructions.

Currency
All currency of transactions are in US dollars.

Acceptance of Policies
By using our web site www.illusionunlimited.com, you are accepting our Policies, and they may be amended from time to time. If you do not agree with the terms and conditions contained in these Policies, please do not use our web site.

Contact Us
If you have thoughts, questions or suggestions about any facet of your relationship with Illusion Unlimited Salons, please contact us at 216-661-6887.